Cassette 2400 3D Atomizing Steam Fireplace – Flat Panel Design with Smoke & Flame Effect

Shipping Policy Summary:

At House of Artisano, we prioritize quality and transparency in our shipping process. Each of our handcrafted items is made to order with care, and estimated lead times are provided on product pages. Shipping rates are calculated at checkout, and delivery schedules are coordinated to suit your convenience. While we strive to deliver within the estimated 8-10 weeks for U.S. and international orders, unforeseen delays may occur, and we will notify you promptly.

Key details include:

• Tracking: Orders include tracking information for real-time updates.
• Customs & Taxes: Customers are responsible for any customs duties or fees incurred.
• Damages: Notify us within 48 hours of delivery for assistance with damaged items.
• Delivery Fit: Ensure your space accommodates the product dimensions by consulting our "Will it Fit" guide.

We’re committed to providing an exceptional delivery experience while adhering to safety guidelines, particularly in light of COVID-19. Should any delays arise, we appreciate your understanding. For further inquiries, reach out to our team at info@houseofartisano.com.

For full guidelines, please refer to the detailed Shipping Policy in the footer section.

At House of Artisano, we offer a 30-day return policy. To be eligible, your item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. To initiate a return, please contact us at info@houseofartisano.com or through our Contact Us page. Once your return is accepted, we will provide a shipping label and instructions.

Please inspect your order upon receipt. If the item is damaged, defective, or incorrect, contact us immediately to resolve the issue.

Certain items, such as custom products, perishable goods, and personal care items, are non-returnable. For exchanges, the fastest way is to return the item and place a new order. Refunds will be issued to the original payment method once the return is processed, though processing times may vary.

For full guidelines, please refer to the detailed Return and Refund Policy in the footer section.

To ensure a smooth delivery, please measure all access points in your home before purchasing. For larger items like wall art or furniture, measure the width of doorways, hallways, and stairs to ensure they can be moved into your home. For smaller items like decor cushions, ornaments, and pet accessories, check the space in your living areas to ensure they complement your existing furniture. Always consider obstacles like light fixtures, handrails, and narrow spots.

For furniture, measure doors at their narrowest point, and take into account hallways, stairs, and landings—especially if there’s a bannister or ceiling height to navigate. Angling items during transport can sometimes help fit them through tight spaces.

For full guidelines, please refer to the detailed instructions in the footer section.