Frequently Asked Questions
Frequently Asked Questions
Who are you?
Glad to meet you! We are House of Artisano, a brand committed to providing our customers with access to high-quality, handcrafted furniture. Our mission is to offer beautifully designed pieces that blend craftsmanship and elegance, all from one place. We ensure that every piece reflects the highest standards of quality and artistry. Our goal is to make sure that everyone has access to sustainable, luxurious furniture that enhances their home and lifestyle.
What are the shipping and delivery times?
Our furniture pieces are handmade to a very high standard of craftsmanship. As a result, each item is individually crafted to ensure the highest quality, which means shipping times will reflect this attention to detail.
We ship directly from multiple warehouses as soon as the order is processed. Please note that, depending on the item and the time of year, shipping times may vary.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Therefore, please allow additional time in transit for delivery. In rare cases, if there is a significant delay in the shipment of your order, we will contact you via email or phone.
Delivery times to the US and international destinations usually take 8-10 weeks.
How can I track my package?
Once your package has been shipped, a tracking number will be included in your order details. You will receive an email with this tracking number. You can track your package using the shipping company’s website with your tracking number (e.g., UPS, USPS) or by using universal tracking websites like 17track.net.
What happens if the estimated delivery time has passed and I still haven’t received my order?
If the estimated delivery time has passed and you haven’t received your order, please contact us as soon as possible with your order number. We will check the status and expedite the delivery process. You can reach us via email at info@houseofartisano.com or through our Contact Us page.
What do I do if my product arrives damaged?
If you receive damaged merchandise, please take a picture of the item and email it to us at info@houseofartisano.com right away. We will replace damaged goods within 48 hours of receiving your order, as long as we are notified within this time frame.
Can I return my product for a refund?
Absolutely! We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To start a return, you can contact us at info@houseofartisano.com or by using our Contact Us page. Once we receive the returned item, your refund will be automatically processed.